IT Service Management:

Realistic service level agreements are probably the best way to manage the natural tension between quality of service and cost of service for business and IT operations. Veloz's Service Level Management solution enables you to define and manage service level agreements for any useful combination of business processes, applications, IT infrastructure and IT processes. With our Service Level Management solution you will be able to measure and monitor service level compliance issues in real time and prevent violations before they occur.

Veloz has created an enterprise SLA measurement and management framework to evaluate and improve the efficiency of Enterprise Process Management. This framework is built upon an automation layer to identify, collect and calculate SLA related data / metrics and streamline SLA management. This helps the management to take process improvement actions from appropriate perspectives by leveraging the inherent monitoring and measurement capabilities of the Veloz platform. Veloz also offers a Performance Management Platform to further augment this capability by capturing vital infrastructure and application level information in context of Enterprise Process Management.