Veloz Global offers a full range of services to help you optimize service performance management. Our Professional Services and Support team has a wide range of experience with performance management processes, applications and infrastructure. We deploy this experience to accelerate your implementation and time to benefit with the most cost-effective combination of on-site and offshore professional services and support.
Our Professional Services ensure your success with a proven implementation methodology based on rapid iterative cycles to deliver benefits quickly and adapt to changes in your business. The 5 steps in our methodology are:
Create a comprehensive project plan with detailed resource requirements and a solution architecture that fits with existing IT infrastructure. Interview stakeholders to confirm business requirements and performance management opportunities.
Identify data sources, Key Performance Indicators, Service Level Agreements and other key metrics. Create a functional prototype with real data and processes mapped to the Veloz Performance Manager framework. Implement dashboards to show how to integrate the discipline of Service Performance Management into business and IT operations.
Use feedback and lessons learned from the Prototyping phase to configure a Production environment for system testing. Create custom data adaptors and customize dashboards as required. Train the customer implementation team. Execute integration, performance and role-based business processing test cycles. Validation is complete on completion of all test cycles and customer acceptance.
Move the solution to production with training for business and operations staff. Transition customer support from the on-site Veloz Professional Services team to the Veloz Customer Support team
Constantly refine your Service Performance metrics, KPIs, SLAs to adapt to evolving business requirements and raise the bar for your company's performance. In most cases, Veloz can support your continuous improvement program through Customer Support, but our Professional Services are always available.
