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CHAMPS:
Claims Handling and Management Performance System (CHAMPS) built on Veloz' MCUBERT is a functionally rich service performance management system that will help Monitor, Measure, and Manage Unisys' claims processing operations that gives a consolidated, single point view of the entire enterprise conveys real-time "health" of the enterprise.
CHAMPS provides real-time analytics and reporting of the critical measurements for the claims processing environment. Mailroom Data Collection System (MDCS) provides real-time inventory and performance management for the manual functions performed in the mail handling functions.
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Role-based authorization and views of selected data
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Individualized and activity based departmental threshold notifications
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Integration of metrics from the mailroom through the call center |
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Roll-up & summarization of metrics to show productivity and performance for individuals, departments and the center as a whole |
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Baseline comparison and what-if analysis to determine staffing impact
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Ability to report on SLA conformance
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MDCS provides: |
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Inventory, Work-in-Process and Productivity reporting |
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Check-in / Check-out Functionality for manual claims processing |
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Workflow Automation and batch creation for collating claims |
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Claim Tracking and History for pre-adjudication activities
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Key Features: |
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Quantitative
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An efficiency increase in Claims Adjudication over a period of 6 months of 30% resulting in a per claim processing cost reduction of 10%...
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An efficiency increase in Mailroom operations over a period of 6 months of 17% resulting in a per claim processing cost reduction 0f 15%...
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Overall per claim processing cost reduction over a 6 month period is recorded to be 15%...
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Total revenue increase for manually adjudicated claims over 6 month was recorded to be 32% considering that the revenue is based on adjudicated claims...
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A dual benefit was realized from cost reduction and revenue increase...
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Qualitative
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Bottleneck Analysis & Management...
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Proactive management through predictive analysis based on trends...
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Customizable reporting for customer-defined audience...
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Enabling zero latency in business monitoring through real-time reporting...
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Move from managing each transaction process manually on a day-to-day basis to capitalizing on strategic initiatives to manage processes better and optimize resource involvement using trended data to maximize efficiency...
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Just in Time measurement and SLA evaluation...
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Root cause analysis capabilities when service levels drop...
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Key Benefits:
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Decreases Costs
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Reduces level of support requirements by performing many of the triage tasks and verification before escalation...
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Automatically alerts the right people, reducing wasted use of IT resources for "all hands on deck" alerts...
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Delivers pro-active prevention and predictive capabilities, anticipating and solving problems, and minimizing downtime...
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Increases service levels
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Automates and remedies constraint bottlenecks...
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Identifies and resolves the source of slowdowns before impacting customer services...
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Proactively monitors the IT infrastructure so that committed IT services can be delivered...
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Minimizes Risk
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Instant notification as soon as an event occurs...
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Timely response to messaging irregularities (availability, performance, errors, etc.)...
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Dashboard draws attention towards right issues at the right time...
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Increases Productivity
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Real-time visibility and live queries into statistics and reports for faster, better 1pxision-making...
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Color-coding portrays the current state of the item that is being monitored...
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Masking prevents phantom alarms from consuming triage and support cycles - reducing operational fatigue...
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Low total cost of ownership
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One or two people to monitor the monitor...
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Easy to configure...
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Low License Fee and maintenance...
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Scalable for use for any process and department...
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